Terms & Conditions

These Terms and conditions apply to all orders placed online and over the telephone. By placing an order with Suite Sleep you are accepting to abide by these conditions. Please read them carefully and contact our high street shop if you have any questions.

At Suite Sleep we try our hardest to get our products delivered quickly and problem free, but if you have a particular request or after your delivery you feel something's not quite right please feel free to call us on 0115 8374963 as we can sort out most things for you quicker over the phone, or drop us an email if its out of our working hours.

All products and services are subject to availability and an alternative may be offered, but could result in the order being withdrawn at any time.

Any goods that we are unable to supply will be refunded in full or the monies can be used for an alternative product.

 All Images displayed on our website are indications of the product, some items may have small variations in ticking and colour, usually as a result of varied screen resolutions.


Delivery Times

You can collect any purchases from our shop 6 days a week within our opening times.

Please note we aim to deliver goods from stock as soon as possible sometimes even same day where possible. 

Local Deliveries in the East Midlands are done in our own Vans. 

Deliveries further afield are undertaken by Carriers between 2 and 10 working days, depending on what product you have purchased and are trackable and need to be signed for.

All standard deliveries normally take place between 2 and 10 working days. The deliveries further afield may take up to 14 working days.

Orders maybe split and delivered on different days or times due to the nature of the product and its supplies.


Driver Drop off 

All of the items are delivered by ONE MAN (unless a two man service has been specified and paid for when required), to the first accessible ground floor door of the premises. The driver will not take items up steps to get to this door and are not insured to take any items into your property.

With larger items the driver may require some assistance to offload the items.



If you do sign for goods and later discover them to be damaged, please contact our shop within 24 hours and be aware that we may require photographic evidence of the damage before action can be taken. After signing for goods received, any collections/exchanges thereafter will incur courier charges. So please ensure the goods are checked carefully before any documents are signed.

It is your responsibility to sign for the correct number of packages shown on the delivery sheet, please note any missing boxes and contact our shop within 24 hours. 

Damaged items or parts will be replaced by us free of charge if you live within the East Midlands.

Please sign for any damaged parcels as damaged to allow us to claim against our carriers . 


Accepted Currencies

Please note we only accept pounds sterling as payment